Invisible Witness App — Help & Support
The Invisible Witness app lets approved users open nearby gates from their phone,
view system advisories, and manage their access profile. Gate access is granted by the organization
that operates each gate: you register once, an administrator reviews and approves your request, and
your phone is then provisioned for the gates you are permitted to use.
Get the app
Registering for access
Open the app and complete the registration form. Your account is created right away,
but gate access is granted only after an administrator approves your request. For a step-by-step
walkthrough of registration — from installing the app to opening your first gate — see
the Quick Start Guide.
The app tabs
- Profile
- Your registration details, organization, role, assigned gates, and issued
credentials. You can update your email and default licence plate here. If your account is still
pending approval, this tab shows your current status.
- Gate Control
- Scans for nearby gates over Bluetooth and lists the ones you are permitted to use,
along with any current safety conditions (such as hazard, high fire, or high rainfall). Tap a
permitted gate to open it — your phone authenticates securely, the same way a hardware fob
does. You must be physically near a gate for it to appear.
- Advisories
- System notices and advisories published by the operator — service notices,
current conditions, and other announcements.
- Activity
- Shown to guard and supervisor roles only: a feed of recent gate activity and
tamper alerts.
- Help
- Links to your organization’s help resources (when configured) and to
Invisible Witness technical support — this page.
Still need help?
If you have a technical question about this app, please
contact Invisible Witness. If you have a question about your registration
or your access, please contact the gate owner using the help link shown for your organization in the
app’s Help tab.